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Moe Freak is headquartered in Vadsø, a small (and fairly cold) rural city in northern Norway. This is where the magic happens.

Usually, once you’ve placed an order on Moefreak.com, we make a cup of coffee to warm ourselves up a bit, double-check your order, then begin preparing your items.

Once your precious order is ready, we drive it to our local post office and ship it as soon as possible!

There are however some situations where we have to wait a bit before we can ship your order… 

So please read on to learn all the mundane (but important) details about how long it will take before your precious order ends up in your hands. Please read these terms carefully.

 

Processing times:

Orders are normally dispatched within 1 to 10 business days.

 

Shipping options:

TRACKED PRIORITY PACKAGE: Includes tracking and insurance.

UNTRACKED PRIORITY MAIL: Does NOT come with tracking or insurance.*

*We highly recommend TRACKED PRIORITY shipping to avoid any headaches in case your package is lost or delayed. If your package is deemed undeliverable, it may be returned to us by the postal services. It can take up to 60 days for the returned package to reach us. We only offer refunds on packages that have been successfully returned to us.

 

Pre-Orders / backorder

Important: If your order contains a pre-order or backordered item, that item can delay shipping of your entire order. If you don’t mind the wait, then you do not need to worry. But if you want any items that are in stock to arrive sooner we highly suggest placing a separate order for those items.

Most pre-ordered or backorder items are usually fulfilled within 2 to 4 weeks, but may take longer in rare cases. Please check the product description for details about what to expect in terms of delivery time for that particular item.

 

Expected Delivery Times

Below are estimated delivery times after your order has been shipped from our warehouse.

Europe & UK: 5-20 business days

Norway: 3-6 business days

USA: 5-20 business days

Canada: 6-25 business days

Australia & New Zealand: 5-25 business days

The rest of the universe: 5-∞ business days (hard to know  (つ﹏<)・゚。)

Note that these are only estimates. The actual delivery times are outside of our control and delays may arise from extraordinary external events (such as pandemics or disasters).

If your order is in transit and hasn’t arrived within the estimated delivery time, please check the tracking status first (if your order has tracking). Secondly, please check with your national postal service about expected delivery times and possible reasons for delays before contacting customer support.

Special instructions for orders to China or Hong Kong: Please include the Chinese version of the address in the order notes or e-mail it separately to us.


What about taxes and VAT?

The EU:

We charge VAT on orders to EU countries if the value of all items combined is less than €150 before VAT and shipping.

This saves you money (no extra customs fees) and makes packages pass customs quicker.

If your order is destined for the EU, but exceeds the €150 limit, VAT will not be added automatically. Any orders above €150 will be charged VAT/customs fees at the border instead of by us. You’re responsible for paying VAT and any fees for such orders to your local authorities. You can place multiple orders below €150 if you want avoid this.

More details: In 2021 the EU made collection of VAT semi-mandatory for businesses outside the EU for all small parcels where the intrinsic value of the goods are below €150 (before VAT and shipping costs). We are registered in the IOSS registry in Sweden and forward all VAT collected from orders we receive to your local country in the EU for all qualifying orders.

 

Norway:

We charge 25% moms (MVA) on all orders to Norway since we’re a registered business based in Norway.

 

The rest of the world:

Customers in all other countries except Norway and the EU are responsible for paying duties and taxes (if any) when the package arrives at your local customs.

Customers in the USA pay no taxes at this time.